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Customer Service Specialist

2 months ago

Cincinnati, Ohio, United States Fresh Form Draft Full time
Customer Service Specialist

Department: Fresh Form Draft

Employment Type: Full Time

Location: Remote

Compensation: $28.00 / hour

Overview

Fresh Form Draft is a leading provider of innovative solutions aimed at enhancing customer engagement through effective communication strategies. Our expertise lies in delivering exceptional customer service and support tailored to meet the needs of our clients.

Position Summary: The Customer Service Specialist will manage both incoming and outgoing customer communications, delivering accurate information, addressing concerns, and ensuring a satisfactory customer journey. This position demands outstanding communication abilities and the capacity to thrive in a dynamic work environment.

Salary: $28.00 per hour

Key Responsibilities
  • Respond to incoming calls and address customer inquiries effectively.
  • Conduct outbound calls for follow-ups or customer feedback.
  • Maintain detailed records of customer interactions in the company's CRM system.
  • Resolve customer issues or escalate them to the relevant department as necessary.
  • Provide comprehensive information regarding products and services to customers.
Qualifications
  • High school diploma or equivalent required.
  • Exceptional verbal communication skills.
  • Familiarity with CRM software and other relevant computer applications.
  • Strong analytical skills and attention to detail.
Benefits
  • Comprehensive health, dental, and vision insurance.
  • Generous paid time off including vacation, sick leave, and holidays.
  • 401(k) retirement plan with company matching contributions.
  • Opportunities for professional growth and development.