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Client Relationship Specialist

2 months ago

Cincinnati, Ohio, United States U.S. Bank Full time
About the Role

At U.S. Bank, we're committed to delivering exceptional customer experiences and building long-lasting relationships with our clients. As a Client Relationship Consultant, you will play a vital role in achieving this goal by providing personalized support and guidance to our customers.

Key Responsibilities
  • Build and Foster Relationships: Develop and maintain strong relationships with clients through proactive outreach and follow-up, ensuring their banking needs are met and exceeded.
  • Assess and Address Client Needs: Identify and address client needs by gathering and processing customer and account information, recommending solutions based on their unique goals and objectives.
  • Stay Up-to-Date on Products and Services: Maintain a working knowledge of consumer and business banking products and services, including digital offerings, to provide clients with informed guidance and support.
  • Collaborate with Branch Team Members: Work closely with branch team members and partners to ensure seamless client experiences and achieve business objectives.
  • Provide Excellent Customer Service: Deliver exceptional customer service, including greeting clients, processing basic transactions, and resolving issues in a timely and professional manner.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent is required for this role.
  • Job-Related Experience: Typically, 5 or more years of job-related, retail banking experience or a combination of experience and commensurate training is required.
Preferred Skills and Experience
  • Proven Relationship Building Skills: Proven ability to build and foster relationships with clients through proactive outreach and follow-up.
  • Effective Communication Skills: Ability to effectively engage and communicate with clients, both verbally and in writing.
  • Advanced Knowledge of Banking Products and Services: Thorough knowledge of all retail products and services, including digital offerings.
  • Customer Service and Interpersonal Skills: Proven customer service and interpersonal skills, with the ability to work effectively in a team environment.
  • Experience with Digital Products and Services: Experience with using and demonstrating digital products and self-service technologies.
What We Offer
  • Competitive Salary and Benefits: A competitive salary and comprehensive benefits package, including healthcare, retirement plans, and paid time off.
  • Opportunities for Growth and Development: Opportunities for career growth and development, with a focus on helping you achieve your professional goals.
  • Diverse and Inclusive Work Environment: A diverse and inclusive work environment, with a commitment to creating a workplace where everyone feels valued and respected.