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Veterinary Client Support Coordinator
2 months ago
Join Our Team as a Veterinary Client Support Coordinator
Are you eager to make a meaningful contribution to the field of veterinary medicine? Ethos Veterinary Health is seeking a dedicated and enthusiastic individual to become a vital part of our team as a Client Support Coordinator.
At Ethos Veterinary Health, we are not just about providing outstanding veterinary services; we are dedicated to creating an exceptional experience for our clients and their cherished pets.
Position Overview:
As a Client Support Coordinator, you will play an essential role in assisting our specialty and urgent care departments while warmly welcoming and aiding our clients.
Key Responsibilities:
- Client Education and Assistance: Provide information to clients and referring veterinarians regarding our extensive services, offering compassionate support both over the phone and in person.
- Appointment Management: Help clients schedule appointments at our multi-specialist facility, ensuring a smooth and efficient process.
- Effective Communication: Manage reminder and follow-up communications with professionalism, utilizing both phone and email to keep clients informed and engaged.
- Record Maintenance: Diligently update and maintain client and pet records, ensuring accuracy and attention to detail.
What We Seek:
- Exceptional Interpersonal Skills: Are you someone who naturally leaves a positive and lasting impression? We value candidates with outstanding communication and customer service abilities, ensuring our clients and referring veterinarians feel appreciated and supported.
- Adaptability and Multitasking: In our dynamic environment, versatility is crucial. If you excel at multitasking and can navigate unexpected challenges with ease, you may be the problem solver we need.
- Commitment to Customer Service: If you have a strong background in customer service, you understand the importance of fostering positive relationships. Your dedication to providing exceptional service aligns perfectly with our mission to deliver an outstanding client experience.
- Team Collaboration: Be a cooperative team member who thrives in a collaborative setting, adapting to situations where standard procedures may not apply and handling unforeseen tasks with poise.
Benefits:
- Paid Time Off
- Holiday Pay at Double Time
- Employee Pet Discount
- 401k Plan
- Disability Insurance
- Life Insurance
- Health Savings Account/Flexible Spending Account
- Access to VetBloom for RACE-approved continuing education and training
- Partnership with veterinary technology programs, including scholarship opportunities
If you are ready to join a team of compassionate, intelligent, and dedicated professionals, we encourage you to explore this exciting opportunity with Ethos Veterinary Health.
Ethos Veterinary Health is committed to innovation and excellence in veterinary medicine. As a leading network of specialty and emergency hospitals across North America, we unite a community of specialized doctors providing care for millions of pets each year.
We offer a comprehensive benefits package, including medical, dental, vision, and a 401k with employer matching for all eligible employees.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
