Senior Vice President of Client Success

2 weeks ago

Irving, Texas, United States Amadeus Full time

Position Title: Senior Vice President of Client Success

We are seeking a proactive and seasoned Senior Vice President of Client Success to spearhead the Airlines Client Success Management division within our Americas Travel Unit.

The successful candidate will be accountable for managing all facets of Client Success Management, which encompasses customer onboarding, support, strategic success planning, product utilization, consulting on usage, and overall customer satisfaction.

The primary objective of this leadership position is to guide a team of functional and industry specialists dedicated to ensuring that airline clients realize their intended outcomes through their engagement with our products and services, ultimately fostering customer loyalty, retention, and expansion.

Key Responsibilities:

  • Develop and Implement Client Success Strategies: Drive alignment with clients and establish clear objectives.
  • Facilitate Goal-Setting Sessions: Engage with key decision-makers to agree on performance indicators and success plan components.
  • Oversee Customer Onboarding: Ensure seamless integration of new clients and solutions, including participation in internal transition meetings.
  • Monitor Customer Health: Regularly assess key performance metrics and proactively address any declines.
  • Conduct Business Reviews: Lead periodic reviews to evaluate progress towards value realization and identify areas for enhancement.
  • Support Account Management: Collaborate with account managers to identify growth opportunities and assist in renewal preparations.
  • Team Leadership: Manage a high-performing team of Client Success Managers, providing guidance and fostering a culture of excellence.

Ideal Candidate Profile:

The ideal candidate will possess a Bachelor's degree in Business, IT, or a related field, along with a minimum of 10 to 15 years of relevant experience, preferably within the technology and travel sectors. A strong background in managing complex client relationships at various organizational levels is essential.

Experience in roles such as Account Manager, Delivery Manager, or Customer Care is highly desirable. A deep understanding of the travel industry, including its business models and competitive landscape, is crucial.

Proficiency in analytical tools and a strong command of Microsoft Office, Qlik, and Tableau are required. Fluency in English is mandatory, with additional language skills in Spanish or French considered an advantage.

What We Offer:

We provide a competitive compensation package, including individual and company performance bonuses, comprehensive health benefits, and a flexible work environment. Opportunities for professional development are available through online learning platforms designed to enhance both technical and soft skills.

Join a diverse and inclusive workplace at one of the leading travel technology firms, where your contributions will impact millions of travelers globally.

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