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Senior Human Resources Business Partner
2 months ago
Troon Golf is the largest third-party manager of golf, hospitality, and club operations in the world. With a presence in over 45 U.S. states and 25 countries, our goal is to create extraordinary guest and member experiences, while also driving the ongoing success of our associates.
Job SummaryThe Senior Human Resources Business Partner will work closely with other HR Business Partners, executives, department managers, employees, and property leaders to provide employee relations and HR guidance. This role requires a demonstrated competence in multiple HR functional areas, including employee relations, performance management, legal compliance, wage & hour laws, benefits, and HR facilitation & training.
Key Responsibilities- Investigate and resolve associate issues and management concerns through call intake, email, hotline, and compliance & ethics system.
- Act as the primary HR resource for property concerns arising out of employment relationships.
- Coach managers to help strengthen leadership skills; serve as a sounding board and confidant during difficult interactions and business situations.
- Build strategic relationships across multiple levels of executives, key leaders, and managers.
- Administer, interpret, and enforce all Company and HR policies and procedures.
- Lead and assist HR-related aspects of new property transitions.
- Create and maintain HR policies, procedures, forms, and related documents.
- Coordinate and conduct periodic site visits, audits, webinars, and compliance training.
- Manage the HR email inbox and hotline on a routine schedule.
- Provide guidance on criminal background check and drug screen results.
- Address and resolve wage and hour issues and compliance.
- Maintain and update job descriptions to ensure state/FLSA compliance.
- Assist with sourcing job applicants, managing job postings, and other recruitment needs.
- Collaborate with the Benefits and Leadership & Development teams as needed.
- Extensive knowledge of State and Federal laws pertaining to employment.
- Ability to maintain the highly confidential nature of HR issues and communications.
- Knowledge of HRIS systems and payroll functions.
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other associates and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- A leader that helps drive change and growth across the organization.
- Excellent communication and interpersonal skills with demonstrated ability to build collaborative relationships and influence in a positive manner.
- Positive attitude and pro-active approach to problem-solving and addressing challenges.
- Ability to deal with internal and external customers with patience, tact, and diplomacy and convey a positive and professional image at all times.
Bachelor's degree and at least 5-7 years HR-related experience, including strong employee relations and investigations experience; or equivalent combination of education and experience.
Preferred qualifications include strong HR/ER experience, preferably in a consultative, phone/email-based environment, heavy employee relations concentration, ER call center experience, experience with UKG software or similar HRIS platforms, facilitation experience, and proficiency with MS Office, including Word, Excel, PowerPoint, and Outlook.
Bilingual in English/Spanish is a plus.
SPHR/PHR or SHRM-SCP/CP Certification is preferred.
