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Desktop Support Specialist
2 months ago
HireResource Staffing is seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our business users across multiple sites.
Key Responsibilities- First-Level IT Support: Be the primary point of contact for IT-related issues and provide timely and effective support to our business users.
- Technical Troubleshooting: Analyze, diagnose, and resolve user computer problems, and implement corrective solutions to ensure minimal downtime.
- Hardware and Software Management: Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.
- Asset Management: Manage new user request processes, including configuration, setup, inventory, and testing of new user computers prior to delivery.
- Warranty and Repair Management: Open service requests and manage warranty repairs with hardware vendors.
- IT Asset Disposal: Retire old IT assets, including record keeping and appropriate asset disposal.
- Equipment Verification: Follow-up on equipment delivered to other sites to ensure it was received and set up properly.
- Server Patching: Perform monthly server patching to ensure system security and stability.
- Purchase Requesting: Process purchase requests for IT-related equipment and software.
- Intranet Maintenance: Maintain and update our company's intranet, including content and functionality.
- AODocs Library Management: Create and maintain AODocs libraries to ensure efficient document management.
- Vendor Communication: Communicate with vendors to resolve licensed software issues.
- Project Support: Assist with the planning and implementation of IT projects across multiple sites.
- IT Point of Contact: Serve as the primary IT point of contact for a critical manufacturing site.
- Technical Knowledge: Possess knowledge of TCP/IP, DHCP, DNS, VPN, and network fundamentals.
- Operating System Expertise: Have a strong understanding of Windows operating systems, specifically Windows 7 and Windows 10.
- Interpersonal Skills: Demonstrate excellent interpersonal skills and ability to work effectively with others.
- Customer Service: Provide exceptional customer service and support skills.
- Physical Demands: Be able to lift up to 50 lbs. and work in manufacturing facilities wearing protective clothing.
- Education: Associate or Bachelor's degree in Information Technology or related field.
- Certifications: Possess relevant certifications, such as CompTIA A+ or Cisco CCNA.
- Shift: Monday to Friday, 8am to 5pm.
HireResource Staffing is an Equal Opportunity Employer. We make employment decisions without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.
