Desktop Support Specialist
4 weeks ago
The IT Services position within the IT Operations team at Tesla requires a highly technical Desktop Support Specialist to troubleshoot and resolve endpoint issues, install and support systems, and assist with day-to-day operations for Tesla's global IT infrastructure.
Responsibilities:
- Provide onsite and remote support for Tesla organization.
- Troubleshoot and resolve computer and mobile device hardware and software issues, telephony, printers, and networking.
- Work with Backups, Active Directory, Exchange, Azure, and Windows server environments.
- Work with ECM, Imaging, packaging, scripting - Python or PowerShell.
- Work with enterprise remote imaging and administrative tools including SCCM, JAMF, Intune and maintain wireless technologies, LAN, VPN, DSL.
- Work with the team lead, elevated set of permissions to address more challenging work within Active Directory, Office 365, and software licensing.
- Perform in compliance with policy guidelines and within time frames as defined in the team's SLAs and/or project requirements.
- Troubleshoot Windows 10 & 11, Mac OS, iOS & Android mobile operating systems.
Requirements:
- Minimum of 4 years of experience with desktop support experience.
- Minimum of 4 years of experience within a Windows and Mac environment, some Linux is preferred.
- Degree in Information Technology, Computer Science, or equivalent experience.
- Excellent customer service skills, strong attention to details with excellent follow up.
Benefits:
- Competitive pay.
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction.
- Family-building, fertility, adoption and surrogacy benefits.
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution.
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA.
- Healthcare and Dependent Care Flexible Spending Accounts (FSA).
- LGBTQ+ care concierge services.
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
- Company paid Basic Life, AD&D, short-term and long-term disability insurance.
- Employee Assistance Program.
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays.
- Back-up childcare and parenting support resources.
Voluntary benefits to include:
- Critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
- Weight Loss and Tobacco Cessation Programs.
- Tesla Babies program.
- Commuter benefits.
- Employee discounts and perks program.
Expected Compensation:
$52.80/hour + cash and stock awards + benefits.
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