Desktop Support Specialist
2 days ago
The IT Services position within the IT Operations team at Tesla is responsible for providing technical support and troubleshooting for the company's global IT infrastructure.
Key Responsibilities:- Provide onsite and remote support for Tesla organization
- Troubleshoot and resolve computer and mobile device hardware and software issues, telephony, printers, and networking
- Work with Backups, Active Directory, Exchange, Azure, and Windows server environments
- Work with ECM, Imaging, packaging, scripting - Python or PowerShell
- Work with enterprise remote imaging and administrative tools including SCCM, JAMF, Intune and maintain wireless technologies, LAN, VPN, DSL
- Work with the team lead, elevated set of permissions to address more challenging work within Active Directory, Office 365, and software licensing
- Perform in compliance with policy guidelines and within time frames as defined in the team's SLAs and/or project requirements
- Troubleshoot Windows 10 & 11, Mac OS, iOS & Android mobile operating systems
- Minimum of 4 years of experience with desktop support experience
- Minimum of 4 years of experience within a Windows and Mac environment, some Linux is preferred
- Degree in Information Technology, Computer Science, or equivalent experience
- Excellent customer service skills, strong attention to details with excellent follow up
- Competitive pay
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Expected Compensation: $52.80/hour + cash and stock awards + benefits
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