Technical Support Specialist
4 weeks ago
Job Title: Desktop Support Technician
Location: Fremont, CA
Pay Range: $25.00-$38.00/hr DOE
Job Summary:
We are seeking a skilled Desktop Support Technician to join our IT Department. As a Desktop Support Technician, you will be responsible for providing technical support to internal teams, diagnosing and resolving application software, networking, and operating systems issues, and configuring, deploying, and troubleshooting workstations, laptops, and related equipment.
Responsibilities:
- Diagnose and resolve application software, networking, and operating systems issues.
- Provide walk-up support for users at the Tech Hub.
- Manage and prioritize desktop support tickets using a cloud-based workflow tool like ServiceNow.
- Configure, deploy, and troubleshoot workstations, laptops, and related equipment.
- Document technical procedures and maintain system security standards.
Requirements:
- 3+ years of experience in desktop support or related role.
- Experience with Windows and other operating systems troubleshooting.
- Proficiency in Office 365 and Active Directory.
- Excellent customer service skills with a focus on problem-solving.
- Associate degree or relevant certifications (A+, MCP, HDI preferred).
What We Offer:
- Competitive pay rate.
- Flexible part-time hours (8 AM - 12 PM).
- Opportunity to work with a leading company in the tech industry.
- Hands-on experience with cutting-edge IT solutions.
- Supportive and dynamic work environment.
About ManpowerGroup:
ManpowerGroup is a leading global workforce solutions company that helps organizations transform in a fast-changing world of work. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.
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