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Desktop Support Specialist
1 month ago
Location: Onsite in Fremont, CA
Pay Range: $28/hr. - $33/hr.
Duration: 6-month contract
Job SummaryWe are seeking a skilled Desktop Support professional to join our team at Experis. As a Desktop Support Specialist, you will be responsible for diagnosing and resolving technical issues related to application software, networking, and operating systems.
Key Responsibilities- Diagnose and resolve unique, non-recurring problems associated with application software, networking, and operating systems.
- Prioritize desktop tickets and determine the source of problems using a cloud-based digital tracking workflow tool, like ServiceNow.
- Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, and other computer equipment.
- Research, maintain, install, and troubleshoot all aspects of laptop and desktop hardware and associated software.
- Troubleshoot technical issues while interfacing directly with users.
- Install, configure, analyze, resolve, and repair all hardware and software issues involving Windows and other operating systems.
- Provide total support of the desktop environment in accordance with defined standards and procedures.
- Follow processes and testing procedures to ensure a high quality of work is delivered to the end-user with minimal disruptions.
- Document procedures, standards, best practice configurations, settings, and installation sequences.
- Ensure that all laptops and desktops are configured to connect to the correct network environment (Windows).
- Maintain password security, data integrity, and file system security for the computer environment.
- Communicate with customers, peers, and management concerning the status of cases, problems, or suggestions.
- Excellent oral and written communication skills.
- Experience providing excellent customer service to stakeholders.
- Maintains strong attention to detail in high-pressure situations.
- Experience using critical thinking skills to identify and resolve technical issues.
- Experience with Active Directory.
- 3+ years of experience preferred working directly with customers in a desktop support role to resolve technical hardware issues.
- Broad knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, Zoom, OneDrive, Forms, Stream, Tasks, Video and OneNote).
- Associate degree or its equivalent plus 3 to 4 years' experience.
- Relevant Technical Certifications a plus, A+, MCP or HDI preferred.
