IT Support Specialist

2 days ago


Fremont, California, United States Info Way Solutions Full time
Job Title: IT Support Specialist

Info Way Solutions is seeking an experienced IT Support Specialist to join our team. The successful candidate will provide technical support for our internal applications, network, hardware, and mobile devices.

Key Responsibilities:

  • Provide first-level support for internal applications, network, hardware, and mobile devices
  • Follow up on outstanding issues with customers regarding incident/requests status and closure
  • Escalate issues to local IT manager and/or second-level support teams
  • Provide Audio/Video and Web Conference Meetings
  • Document procedures, FAQs, and inventory of assets
  • Provide VIP Support for Executives
  • Travel up to 10% of the time

Requirements:

  • Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory
  • Demonstrated basic fundamentals of IPV4 networking
  • Experience with Helpdesk ticket tracking software and remote desktop support tools
  • Excellent problem-solving, communication, and interpersonal skills
  • Ability to prioritize and organize work to meet defined SLA's
  • Team player with excellent communications and customer support skills

Qualifications:

  • Bachelor's degree preferred with 6-8 years of Corporate Help Desk, Desktop Support experience, or equivalent combination of education and/or experience
  • Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN
  • Strong English speaking and writing skills


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