Technical Support Specialist

4 weeks ago


Fremont, California, United States Info Way Solutions Full time

Job Title: Technical Support Specialist

Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Info Way Solutions. As a Technical Support Specialist, you will provide first-tier technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting, and error messages.

Key Responsibilities:

  • Provide first-tier technical support to end users on issues of basic computer operations
  • Identify, research, and resolve basic technical problems in a Windows environment
  • Document and track requests via Service Now for assistance and escalate unresolved issues to higher-level support
  • Develop and maintain knowledge of security applications, including antivirus software
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Basic experience with Windows
  • Hands-on experience with MS Office Applications, Edge, and Outlook
  • Basic experience with Dell and Client laptops and desktop computers
  • Ability to learn and work within Active Directory user, group, and computer accounts
  • Ability to learn basic troubleshooting and support of PC hardware and peripherals
  • Knowledge of security applications, including antivirus software

Preferred Qualifications:

  • Customer Service experience
  • Microsoft Office suite
  • Active Directory
  • ServiceNow ticketing software
  • Remote troubleshooting

Education: High School Diploma, associate degree, bachelor's degree, or equivalent experience.

About Us: Info Way Solutions is a leading provider of IT solutions and services. We are committed to delivering high-quality solutions that meet the needs of our clients.



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