Desktop Support Specialist
2 days ago
Desktop Support
Job Summary:We are seeking a skilled Desktop Support Specialist to join our team at Experis. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients, troubleshooting and resolving technical issues, and ensuring that all computer systems and equipment are functioning properly.
Key Responsibilities:- Diagnose and resolve technical issues with application software, networking, and operating systems.
- Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, and other computer equipment.
- Research, maintain, install, and troubleshoot all aspects of laptop and desktop hardware and associated software.
- Provide total support of the desktop environment in accordance with defined standards and procedures.
- Document procedures, standards, best practice configurations, settings, and installation sequences.
- Maintain password security, data integrity, and file system security for the computer environment.
- Communicate with customers, peers, and management concerning the status of cases, problems, or suggestions.
- Excellent oral and written communication skills.
- Experience providing excellent customer service to stakeholders.
- Maintains strong attention to detail in high-pressure situations.
- Experience using critical thinking skills to identify and resolve technical issues.
- Experience with Active Directory.
- 3+ years of experience preferred working directly with customers in a desktop support role to resolve technical hardware issues.
- Broad knowledge of Office 365 online applications.
- Associate degree or its equivalent plus 3 to 4 years' experience.
- Relevant Technical Certifications a plus, A+, MCP or HDI preferred.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced Desktop Support Specialist looking for a new challenge, please apply now.
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