Customer Success Manager Leader

1 week ago


New York, New York, United States Reality Defender Full time
Job Description:

The Senior Customer Success Manager is a strategic leadership role responsible for developing and executing a comprehensive customer success strategy aligned with the company's overall business objectives. This position involves building out the framework for a high-performing customer success team by firstly acting in the role and using what you learn to ensure customer satisfaction, retention, and expansion.

A salary of $120,000 - $150,000 per year is offered based on experience and qualifications.

About Reality Defender: Reality Defender is an American-built enterprise startup pioneering dual-use deepfake detection across audio, imagery, video, and text. With its groundbreaking offering for comprehensive deepfake detection, the company has gained recognition from various organizations including Y Combinator graduate, Comcast NBCUniversal LIFT Labs alumni, backed by DCVC, RSA Sandbox Challenge Winner 2024, and ElevenLabs partner.

Your responsibilities will include:
  1. Developing and implementing a framework for customer success, including defining key performance indicators (KPIs), and success metrics.
  2. Partnering with go-to-market teams to run effective pilots, build business cases, and ensure strong initial impressions with prospective customers.
  3. Developing working technical knowledge of integration best practices and pitfalls, and speaking confidently about deployment and usage.
  4. Driving customer retention through proactive account management, early warning systems, and effective customer issue resolution.
  5. Identifying and capitalizing on upselling and cross-selling opportunities to increase customer lifetime value.
  6. Cultivating strong customer relationships and becoming a trusted advisor to executive-level stakeholders.


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