Technical Field Support Engineer

2 weeks ago


Muncie, Indiana, United States MUNCIE POWER PRODUCTS INC Full time
Job Overview

At Muncie Power Products Inc., our solutions are essential in various sectors, from emergency response to infrastructure development. We pride ourselves on our commitment to customer success, recognizing the impact our products have on communities.

KEY RESPONSIBILITIES

As a Technical Field Support Engineer, you will specialize in snow and ice management systems. Your role will involve delivering on-site technical support for Muncie Power's manufactured and distributed products, ensuring customers receive expert assistance.

  • Employ engineering and hydraulic principles to troubleshoot and repair intricate electro-hydraulic systems and components.
  • Collaborate across departments to provide effective technical support on-site.
  • Evaluate hydraulic systems, implement adjustments, resolve product issues, and offer application guidance to both current and potential customers.
  • Assist the sales team with technical insights as needed.
  • Conduct training sessions for customers and end-users on the correct installation and operation of hydraulic systems.
  • Participate in product testing and validation processes as necessary.
  • Document field service activities meticulously and log interactions in the service tracking system.
  • Support the warranty team with product assessments and contribute insights into potential failure modes.
  • Relay recurring product concerns to the engineering team and suppliers when necessary.
  • Upload software updates to electro-hydraulic controllers as required.
  • Travel is expected; anticipate approximately 30% office work and 70% travel.
  • Assist product application specialists with troubleshooting inquiries while in the office.

QUALIFICATIONS & SKILLS

  • Associate degree in an engineering-related discipline or equivalent experience in fluid power.
  • Preferred: IFPS Hydraulic Specialist Certification.
  • Strong understanding of fluid power principles and familiarity with electro-hydraulic systems.
  • Experience servicing hydraulic equipment and components.
  • Ability to read and interpret technical documents, diagrams, and schematics.
  • Excellent communication skills with a focus on tact and diplomacy.
  • Proficient in using test instruments (data acquisition, multimeters, oscilloscopes, flow meters, etc.).
  • Basic computer skills, including familiarity with Microsoft Word and Excel.
  • Experience with 2D CAD/3D modeling software is a plus.
  • Ability to adhere to safety protocols and interpret maintenance instructions and service manuals.
  • Capable of drafting field service reports.
  • Effective public speaking skills for presentations to customers or colleagues.
  • Ability to understand a variety of instructions in written, verbal, diagram, or schedule formats.

EMPLOYEE BENEFITS

  • Comprehensive medical, dental, and vision insurance.
  • Life and disability insurance options.
  • Prescription drug coverage.
  • Access to telehealth services.
  • Flexible leave options for short-term and long-term disability.
  • Employee assistance programs available.
  • 401k plan with matching contributions.
  • Generous paid time off policy.
  • Paid holidays throughout the year.
  • Wellness initiatives and support.


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