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Technical Service Technician II

2 months ago

Muncie, Indiana, United States MUNCIE POWER PRODUCTS INC Full time
Job Overview

At Muncie Power Products, our offerings are vital to the infrastructure of our communities, enabling the operation of vehicles that maintain essential services, combat fires, restore power, and manage waste disposal.

Every member of our team recognizes the significance of our customers' success and its impact on their communities. This understanding drives us to deliver exceptional service and support.

KEY RESPONSIBILITIES

As a Field Service Technician, you will be instrumental in assisting customers with the products manufactured and distributed by Muncie Power. Your role will involve providing on-site technical support and expertise to both Muncie Power staff and product users, whether through direct interaction or hands-on assistance. Additionally, you will offer training and troubleshooting guidance to end users of our products.

  • Utilize your technical and mechanical skills to diagnose and repair Muncie Power's core line products and associated components, focusing primarily on power take-offs, hydraulic pumps, valves, and cylinders, as well as hoses and fittings.
  • Assist in the evaluation and testing of hydraulic systems.
  • Collaborate across departments to deliver on-site technical assistance.
  • Oversee the installation of Muncie Power's core line products, support hydraulic system testing, make necessary adjustments, and resolve product issues for both current and prospective customers.
  • Provide technical support to the outside sales team as needed.
  • Deliver training to customers and end users regarding the correct installation and operation of Muncie Power products.
  • Participate in product testing and validation as required.
  • Maintain comprehensive documentation of field service activities and log calls into the service tracking system.
  • Support the warranty team with product analysis and contribute insights into potential product failure modes.
  • Communicate recurring product issues to the engineering team and suppliers as necessary.
  • Upload software updates to electro-hydraulic controllers as needed.
  • Travel as necessary; anticipate approximately 30% office work and 70% travel.
  • Assist product application specialists with troubleshooting inquiries while in the office.

QUALIFICATIONS & SKILLS

  • High school diploma or equivalent (GED) is required.
  • Preferred experience in technical, mechanical, and hydraulic fields.
  • Applicable technical degree is preferred.
  • IFPS Hydraulic Specialist/Technician/Mechanic Certification is preferred.
  • Familiarity with fluid power principles is essential.
  • Knowledge of electro-hydraulic systems and related components is beneficial.
  • Ability to service hydraulic equipment and components is required.
  • Proficient in reading and interpreting technical documentation, diagrams, and schematics.
  • Strong communication skills with the ability to demonstrate tact and diplomacy.
  • Experience with test instrumentation (data acquisition, multimeters, oscilloscopes, flow meters, vacuum gauges, etc.) is advantageous.
  • Basic computer skills and familiarity with Microsoft Word and Excel are necessary.
  • Familiarity with 2D CAD/3D modeling software is preferred.
  • Ability to follow safety rules, maintenance instructions, and service manuals.
  • Capability to write field service reports effectively.
  • Ability to communicate effectively with groups of customers or employees.
  • Ability to interpret various instructions provided in written, verbal, diagram, or schedule form.

EMPLOYEE BENEFITS

  • Comprehensive medical, dental, and vision insurance.
  • Life and disability insurance options.
  • Prescription drug coverage.
  • Access to telehealth services.
  • Flexible leave options for short-term and long-term disability.
  • Employee assistance programs.
  • 401k plan with company matching contributions.
  • Generous paid time off policy.
  • Paid holidays throughout the year.
  • Wellness programs available to employees.

WORK ENVIRONMENT

This position is based in a manufacturing and warehouse setting, and the work schedule is Monday through Friday, on-site.

To succeed in this role, individuals must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This description is intended to convey the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Muncie Power Products is an Equal Opportunity Employer.