Hydraulic Systems Technician II

2 weeks ago

Muncie, Indiana, United States MUNCIE POWER PRODUCTS INC Full time
Job Overview

At Muncie Power Products, our solutions are essential in various sectors, ensuring the functionality of vehicles that support critical infrastructure, managing emergency situations, and maintaining the systems that power our daily lives.

Every member of the Muncie Power team recognizes the importance of our customers' success within their communities. This shared commitment drives us to deliver exceptional service and support.

KEY RESPONSIBILITIES

As a Field Service Technician, you will provide expert assistance to customers utilizing Muncie Power products. Your role will involve delivering both verbal and hands-on technical support to Muncie Power personnel and product users. Additionally, you will be responsible for training and troubleshooting for end users.

  • Employ your technical and mechanical expertise to diagnose and repair core line products and associated components, focusing primarily on power take-offs, hydraulic pumps, valves, cylinders, and related fittings.
  • Assist in the evaluation and testing of hydraulic systems.
  • Collaborate across departments to deliver on-site technical assistance.
  • Oversee the installation of Muncie Power products, conduct system tests, make necessary adjustments, and resolve product issues for current and potential customers.
  • Support the outside sales team with technical knowledge as needed.
  • Provide training to customers and end users on the correct installation and operation of Muncie Power products.
  • Participate in product testing and validation efforts.
  • Maintain comprehensive records of field service activities and log calls into the service tracking system.
  • Assist the warranty team with product analysis and offer insights into potential product failure modes.
  • Communicate recurring product issues to the engineering team and suppliers as necessary.
  • Upload software updates to electro-hydraulic controllers as required.
  • Travel as necessary; anticipate approximately 30% in-office work and 70% travel.
  • Support product application specialists with troubleshooting inquiries when in the office.

QUALIFICATIONS & SKILLS

  • High school diploma or equivalent (GED) is required.
  • Experience in technical, mechanical, and hydraulic fields is preferred.
  • An applicable technical degree is preferred.
  • IFPS Hydraulic Specialist/Technician/Mechanic Certification is preferred.
  • Familiarity with fluid power principles is essential.
  • Knowledge of electro-hydraulic systems and related components is necessary.
  • Ability to service hydraulic equipment and components is required.
  • Proficient in reading and interpreting technical documentation, diagrams, and schematics.
  • Strong communication skills with the ability to exercise tact and diplomacy.
  • Experience with test instrumentation (data acquisition, multimeters, oscilloscopes, flow meters, vacuum gauges, etc.) is beneficial.
  • Basic computer skills and familiarity with Microsoft Word and Excel are necessary.
  • Experience with 2D CAD/3D modeling software is advantageous.
  • Ability to follow safety protocols, maintenance instructions, and service manuals.
  • Capable of writing detailed field service reports.
  • Ability to effectively communicate with groups of customers or employees.
  • Ability to interpret a variety of instructions in written, verbal, diagram, or schedule form.

EMPLOYEE BENEFITS

  • Comprehensive medical, dental, and vision insurance.
  • Life, death, dismemberment, and dependent insurances.
  • Prescription drug programs.
  • Telehealth services.
  • Short-term and long-term disability, along with flexible leaves of absence.
  • Employee assistance programs.
  • 401k plan with a matching contribution.
  • Three weeks of paid time off.
  • Nine paid holidays.
  • Wellness programs.

WORK ENVIRONMENT

This position is based in a manufacturing and warehouse setting.

Muncie Power Products is an Equal Opportunity Employer.

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