Central Scheduling Coordinator

6 days ago


Katy, Texas, United States Houston Methodist Full time
Job Summary

The Patient Access Center Representative position at Houston Methodist is responsible for ensuring that patients referred between employed and aligned physicians are scheduled to receive services in their assigned location and are financially cleared prior to their scheduled appointment. This role assists management with ongoing observations and notifications of opportunities while providing innovative suggestions for process improvement.

Key Responsibilities
  • Assist with scheduling and registration of patients, ensuring accurate and timely completion of tasks.
  • Verify patient benefits and eligibility, and pre-certify with insurance companies as necessary.
  • Provide excellent customer service to patients, physicians, and other stakeholders, responding to inquiries and resolving issues in a timely and professional manner.
  • Collaborate with the revenue cycle team and other departments to ensure accurate and complete registration data.
  • Identify areas of concern and improvement to better the team and the overall practice in collecting revenue from front-end operations.
Requirements
  • High School diploma or equivalent education.
  • Three years of experience in a healthcare setting, call center, or customer service operations, or successful completion of the Houston Methodist Call Center Apprenticeship.
  • Healthcare setting knowledge and experience with a strong understanding of medical terminology is preferred.
Preferred Qualifications
  • CMA - Certified Medical Assistant, or LVN - Licensed Vocational Nurse, with satisfactory program completion and clinical licensure.
Knowledge, Skills, and Abilities
  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
  • Ability to effectively communicate with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principles.


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