Hospitality Ambassador

3 days ago


St Augustine, Florida, United States Troon Golf Full time
Greeter Job Description

Troon Golf is seeking a highly skilled and enthusiastic Greeter to join our team at St Johns Golf and Country Club. As a Greeter, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience.

Key Responsibilities:
  • Guest Welcome and Seating: Welcome each guest with a smile and friendly greeting, and escort them to their assigned table.
  • Flow Control: Control the flow of work in the room by seating guests in station rotation, maintaining guest lists, and following check issue procedures.
  • Side Work and Supervision: Assign opening and/or closing side duties, supervise side work, and ensure completed lists of set ups of all stations before departure of service staff.
  • Reservation Management: Maintain reservation book, take incoming telephone calls, note reservations, and special requests by guests.
  • Menu Knowledge: Remain knowledgeable of all menu items, prices, and general service procedures.
  • Appearance and Cleanliness: Maintain standards of appearance and cleanliness in all service areas.
  • Guest Access: Remain visible on dining room floor and be easily accessible to guests, staff, and management.
  • Table Checks: Check all tables daily, before service, to ensure proper settings.
  • Support Services: Assist with side work and/or assisting service staff with bussing tables and taking cocktail orders.
  • Communication: Communicate guest requests and concerns to the department manager.
  • Safe Work Practices: Incorporate safe work practices in job performance.
Minimum Qualifications:
  • No experience necessary, but will train.
Other Qualifications:
  • Regular and reliable attendance.
  • Demonstrates an outgoing and friendly attitude.

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