Concierge Ambassador

2 days ago

St Louis, Missouri, United States River City Full time
Be a Part of Something Exciting

River City Casino & Hotel is changing the entertainment industry, and we're looking for talented individuals to join our team

As a Bell Person, you'll be the first point of contact for our guests, providing exceptional service and ensuring their stay is nothing short of amazing.

Key Responsibilities:

  • Assist guests with luggage during check-in and check-out
  • Greet and welcome hotel and casino guests in a friendly and enthusiastic manner
  • Ensure guest needs and special requests are met
  • Provide information to guests regarding on or off property interests, directions, attractions, promotions, etc.
  • Complete required paperwork as designated by department
  • Deliver luggage to designated room after registration process is complete
  • Pick up guests' luggage upon departure and transport to designated vehicle or storage
  • Verify that departing guests have experienced superior hospitality
  • Invoke service recovery when appropriate
  • Store guests' luggage in an organized manner
  • Assist guests with room changes and maintain room key security
  • Make deliveries to room, e.g., flowers, packages, special deliveries, etc.
  • Keep Bell Station and hotel lobby area clean
  • Arrange transportation for guests to and from airport or appropriate destination as requested
  • Provide complete orientation of property and guest rooms
  • Follow safety and security standards and report anything suspicious
  • Adhere to uniform standards

Requirements:

  • High School Diploma or equivalent
  • Experience in Hospitality industry preferred
  • Excellent customer service skills
  • Able to work flexible shifts
  • Knowledgeable of surrounding area

Physical, Mental, and Environmental Demands:

  • Must be in good physical condition
  • Able to maneuver throughout hotel and casino, including up and down stairs
  • Able to lift and carry upwards of 25-100 pounds
  • Able to bend, reach, kneel, twist, and grip items
  • Respond to visual and aural cues
  • Must be able to read, write, speak, and understand English
  • Able to stand and walk for long periods of time

River City Casino & Hotel is an Equal Opportunity Employer. We're committed to diversity and sustainability for our community, our team members, our vendors, and our planet.

Starting salary: $16 per hour + tips

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