Cigar Club Membership Experience Ambassador

2 days ago


St Louis MO USA, United States Marriott Full time
Job Summary

We are seeking a highly skilled and experienced Cigar Club Membership Experience Ambassador to join our team at The Ritz-Carlton St. Louis. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests and ensuring that their experience is nothing short of exceptional.

Key Responsibilities
  • Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
  • Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
  • Operate standard office equipment other than computers.
  • Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
  • Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness.
  • Enter and locate work-related information using computers and/or point of sale systems.
Requirements
  • Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
About The Ritz-Carlton

At The Ritz-Carlton, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

We are proud to be a part of Marriott International, a global leader in luxury hospitality. Our team is dedicated to delivering exceptional service and creating unforgettable experiences for our guests.



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