Hospital Ambassador

6 days ago


St Petersburg FL USA, United States Bayfront Health Full time
Job Summary

We are seeking a highly skilled and compassionate Guest Services Representative to join our team at Bayfront Health. As a key member of our hospital staff, you will play a vital role in ensuring that our patients and their families receive exceptional care and support during their stay with us.

Key Responsibilities
  • Provide Directions and Support: Assist guests with navigating our hospital facilities, providing clear and concise directions to their destinations.
  • Maintain Knowledge of Hospital Operations: Stay up-to-date on hospital personnel, departments, and locations to effectively refer guests to the right resources.
  • Communicate Effectively: Respond to guest inquiries and concerns in a timely and professional manner, either in person or over the phone.
  • Make Rounds and Identify Needs: Regularly visit patient areas to identify and address the needs of our guests, ensuring their comfort and satisfaction.
  • Build Relationships and Collaborate: Foster strong working relationships with hospital staff, management, and departments to provide seamless support to our guests.
Requirements
  • Education and Experience: High school diploma or equivalent, with at least two years of experience in a customer service setting.
  • Skills and Qualities: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and a caring attitude towards our guests.


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