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Ambassador of Guest Experience
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At Enterprise Center and Stifel Theatre, we're committed to delivering exceptional guest experiences. As a Guest Experience Ambassador, you'll play a vital role in creating a positive environment that exceeds our guests' expectations.
Key Responsibilities:- Provide world-class hospitality to guests before, during, and after events.
- Exhibit a friendly, outgoing personality with a desire to serve the company and public.
- Display a professional appearance at all times.
- Be proactive and friendly in greeting and assisting guests with various inquiries at all points of contact.
- Scan tickets and direct foot traffic at building entrances.
- Aid with bag checks at building entrances.
- Assist guests with seating.
- Provide directions to guests for all areas of the building.
- Communicate clearly with others; strong interpersonal skills are essential.
- Listen and resolve guest concerns; notify supervisors or managers, if needed.
- Familiarize yourself with building layout, all departments, and guest policies.
- Respond appropriately to guest illness, injury, and emergencies.
- Anticipate guest needs and prevent escalation of issues.
- Utilize training tools and resources to create a championship-level atmosphere for all guests.
- Must be able to lift 25 lbs.
- Availability to work a variety of shifts, including evenings, weekends, and some holidays.
- Basic computer skills and access to internet.
- Possession of a valid driver's license or reliable transportation.
We're an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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