Hospitality Ambassador

4 weeks ago


St Louis, Missouri, United States So Hospitality Group Full time
Job Overview

At So Hospitality Group, we're seeking a highly motivated and enthusiastic individual to join our team as a Service Team Member. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive dining experience for our guests, and contributing to the success of our restaurants.

Key Responsibilities
  • Provide exceptional customer service, ensuring a positive dining experience for our guests.
  • Work collaboratively with the team to maintain a clean, safe, and organized work environment.
  • Process transactions accurately and efficiently, ensuring seamless service.
  • Upsell and promote our menu items, specials, and services to increase sales and revenue.
  • Respond to guest requests and concerns in a timely and professional manner.
  • Maintain a high level of product knowledge, including ingredients, preparation methods, and menu items.
  • Work effectively in a fast-paced environment, prioritizing tasks and managing time efficiently.
  • Adhere to company policies, procedures, and standards, including those related to food safety, sanitation, and customer service.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in the hospitality industry, preferably in a restaurant or food service setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed in high-pressure situations.
  • Ability to lift up to 50 pounds, as needed.
Benefits
  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • Employee discounts on food and merchandise.
  • Direct deposit and other benefits as per company policy.


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