Technical Support Analyst

2 weeks ago


Indianapolis, Indiana, United States LS Solutions Full time
Job Overview

Position Summary

LS Solutions is a prominent global entity in the agricultural sector, dedicated to pioneering advancements in crop protection, seed development, digital farming, and comprehensive services.

We are seeking an individual with a robust foundation in scientific principles and analytical capabilities. The ideal candidate will possess the ability to swiftly grasp troubleshooting methodologies for Farming Solutions and digital applications, ensuring they contribute effectively from the outset. While prior technical experience is advantageous, it is not a strict requirement. This position entails collaboration with a dedicated team of system specialists to provide support for R&D software and systems utilized by researchers across North and Latin America.

Key Responsibilities:

  • Address Tier 1 level security inquiries, execute cache refresh operations, and update data utilizing software tools.
  • Conduct Tier 2 level investigations and troubleshooting for proprietary research software.
  • Document troubleshooting processes and resolution outcomes in Atlassian Jira Service Desk.
  • Acquire knowledge of proprietary research methodologies and systems to deliver software solutions.
  • Manage and enhance knowledgebase articles.
  • Execute User Acceptance Testing (UAT) and smoke testing prior to software rollouts.
  • Formulate and implement deployment strategies for new software tools, including the creation of technical documentation, training videos, and live training presentations.

Essential Qualifications:

  • Bachelor's degree in a scientific discipline or computer science, or an Associate's degree in related fields.
  • Proficient in Microsoft Office Suite and Excel.
  • Basic knowledge of SQL scripting.
  • Strong analytical and problem-solving abilities.
  • Exceptional written and verbal communication skills.
  • Self-driven, resourceful, and innovative mindset.
  • Capacity to learn rapidly and prioritize tasks in a dynamic development environment.
  • Proactive and enthusiastic approach.
  • Able to work effectively in a culturally diverse team as well as independently.

Preferred Skills:

  • Bilingual proficiency in English and Spanish.
  • Familiarity with API querying tools (e.g., Swagger, LINQPad).
  • Experience with MS Visual Tools (.Net, Visual Studio).


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