Customer Experience Representative

7 days ago


Casper, Wyoming, United States Petco Full time
Job Summary

We are seeking a highly motivated and animal-loving individual to join our team as a Sales Solutions Generalist at Petco. As a Sales Solutions Generalist, you will be responsible for providing an exceptional customer experience by helping guests find and purchase animals, supplies, and services that meet their needs.

Key Responsibilities
  • Provide personalized service to guests, discussing their needs and preferences to offer solutions for today and in the future.
  • Work closely with guests to understand their pet's needs and provide recommendations for products and services.
  • Process transactions accurately and efficiently, ensuring a seamless customer experience.
  • Maintain a high level of knowledge about pet nutrition, behavior, and health to provide expert advice to guests.
  • Collaborate with the sales team to achieve sales goals and drive business results.
  • Ensure that the store is well-stocked, merchandised, and maintained to provide an excellent shopping experience for guests.
Requirements
  • High school diploma or equivalent required.
  • Previous sales or customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Knowledge of pet nutrition, behavior, and health a plus.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A fun and dynamic work environment.
  • A discount on Petco products and services.


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