Guest Services Representative

2 weeks ago


Casper, Wyoming, United States Ramkota Hotel Full time

Guest Services Representative Job Overview

The Ramkota Hotel is in search of a personable and approachable Guest Services Representative to manage all facets of guest accommodations. This position involves overseeing the check-in and check-out processes, handling reservations, and offering insights regarding our facilities, pricing, and services. We provide a comprehensive benefits package, including health and dental coverage, paid leave, competitive compensation, retirement savings options, and more.

Primary Duties:

  • Facilitate guest check-in and check-out operations
  • Oversee reservations through phone and online platforms
  • Guide guests on payment options and confirm credit card details
  • Register guests and allocate rooms accordingly
  • Greet guests and share information about hotel offerings
  • Professionally resolve guest inquiries and concerns
  • Collaborate with housekeeping to ensure rooms are pristine and well-stocked
  • Verify group bookings and coordinate special requests
  • Promote additional services and amenities when suitable
  • Maintain precise records of bookings

Requirements:

  • Previous experience in a related position
  • Knowledge of hotel reservation systems
  • Excellent customer service and organizational abilities

About Ramkota Hotel:

Ramkota Hotel is dedicated to providing outstanding hospitality services while enhancing profitability for our clients. Our skilled team offers practical guidance and extensive industry knowledge. We are committed to fostering an inclusive work environment for all employees, ensuring equal opportunities without discrimination.



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