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Customer Service Representative

2 months ago


Casper, Wyoming, United States Ralphs Grocery Company Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Bakery Sales Associate at Ralphs Grocery Company. As a key member of our bakery team, you will be responsible for providing exceptional customer service, maintaining a clean and safe work environment, and contributing to the success of our bakery department.

Key Responsibilities
  • Provide outstanding customer service by answering questions, making product recommendations, and ensuring a positive shopping experience.
  • Maintain a clean and organized bakery area, including cases, freezers, and equipment, to ensure a safe and healthy environment for customers and colleagues.
  • Operate bakery equipment, such as ovens, mixers, and slicers, according to company guidelines and safety protocols.
  • Prepare and package bakery products, including decorating and labeling, to meet customer demands and quality standards.
  • Restock displays, rotate products, and maintain inventory levels to ensure a visually appealing and well-stocked bakery department.
  • Monitor product quality, check expiration dates, and take action to prevent waste and ensure customer satisfaction.
  • Stay up-to-date with current promotions, sales, and product offerings to effectively communicate with customers and drive sales.
  • Adhere to all local, state, and federal health and safety regulations, as well as company policies and procedures.
  • Collaborate with colleagues to achieve sales goals, maintain a positive work environment, and support the overall success of the bakery department.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service or retail experience preferred.
  • Ability to work in a fast-paced environment, lift up to 50 pounds, and stand for long periods.
  • Basic math skills and ability to handle cash and operate a point-of-sale system.
  • Food safety certification and ability to obtain a food handlers permit.
What We Offer

Ralphs Grocery Company offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.