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Customer Relations Assistant

2 months ago

Casper, Wyoming, United States City of Casper Full time

Position Overview:

The Customer Support Greeter is a part-time/on-call role dedicated to delivering exceptional service by guiding visitors and customers to their designated areas.


Reporting Structure:
This position reports directly to the Accounts Receivable Supervisor or higher management.

  • Welcomes and registers guests, notifies staff of arrivals, and directs individuals to their respective locations.
  • Provides general assistance and information to the public regarding safety protocols, policies, and general facility information.
  • Performs basic administrative tasks using standard office equipment, including photocopying, filing, and faxing.
  • Handles phone inquiries, transfers calls, and relays messages as necessary.
  • Keeps the workstation organized and conducts routine cleaning tasks.
  • Acts as a representative of the City of Casper, responding to inquiries from the public and staff in a professional and courteous manner while maintaining a positive service attitude.
  • Undertakes additional duties of a similar nature as required.

Knowledge Requirements:

Understanding of:

  • Fundamental customer service principles.

Abilities Required:

Capability to:

  • Guide visitors and customers to their appropriate destinations.
  • Address inquiries, complaints, and requests effectively.
  • Work independently and manage time efficiently.
  • De-escalate conflicts and handle challenging situations with tact.
  • Maintain focus and attention to detail amidst frequent interruptions.
  • Simultaneously assist multiple customers.
  • Diffuse tense interactions with visitors or customers.
  • Familiarize oneself with the facility layout to assist visitors effectively.
  • Present a neat and professional appearance.
  • Communicate clearly and effectively.
  • Adapt to changing assignments as needed.
  • Follow both written and verbal instructions accurately.
  • Establish and maintain effective working relationships with colleagues and the public.
  • Exhibit the core values of the City of Casper consistently.
  • Learn, articulate, and adhere to relevant procedures and policies.
  • Uphold confidentiality in all interactions.
  • Comply with all safety regulations and promptly report any incidents or unsafe conditions to a supervisor.

Skills Required:

Proficiency in:

  • Engaging with customers, staff, and the public in a courteous and knowledgeable manner.
  • Effective oral communication for information exchange and receiving instructions.
  • Delivering high-quality customer service.
  • Resolving conflicts amicably.
  • Demonstrating excellent communication and interpersonal skills.
  • Maintaining confidentiality in sensitive situations.
  • Ensuring the security of the facility and its occupants.
  • Utilizing modern office equipment and software efficiently.
  • No prior experience or training is necessary.
  • Applicants must be at least 18 years old.

Licensing and Certifications:

  • No specific licenses or certifications required.

This job description outlines the primary responsibilities of the role; specific duties may vary based on departmental needs.

We encourage women, minorities, and individuals with disabilities to apply.

Employment is contingent upon successful completion of a background check and drug screening.

Individuals who have previously failed a pre-employment screening or have been terminated from employment are ineligible for consideration for a specified period.


Physical and Environmental Conditions:

Employees in this role may be subject to pre-employment drug testing and random testing based on their responsibilities.

Typical duties may require physical activities such as standing, walking, lifting, and maintaining constant attention to detail.


Work Requirements:

The role may involve light physical exertion, including moving objects weighing up to 20 pounds occasionally and up to 10 pounds frequently.

Interactions may involve exposure to challenging situations, requiring mental and visual focus.