Customer Service Representative
2 weeks ago
Location: Municipal Golf Course
Job Type: Part-Time Position
Department: Parks, Recreation, and Public Facilities
Class Summary
As a key member of the Pro Shop team, you will play a vital role in delivering exceptional customer service at our recreational facility. Your responsibilities will include assisting visitors with inquiries, managing point-of-sale transactions, and ensuring a welcoming environment for all guests.
Essential Duties:
1. Greet and assist patrons at the front desk, providing information about facility services, processing registrations, and handling memberships and passes.
2. Monitor participant safety and adherence to facility policies while offering general information about events and services.
3. Open and close the facility as required, conducting walkthroughs to ensure accurate participant counts.
4. Support basic clerical tasks, including recordkeeping and administrative duties.
5. Prepare and serve light refreshments, ensuring compliance with standard procedures.
6. Maintain inventory levels for food and retail products, ensuring efficient stocking practices.
7. Keep the cashier station organized and perform routine cleaning tasks as assigned.
8. Represent the City of Casper with professionalism, responding to public inquiries and maintaining a positive customer service demeanor.
9. Perform additional duties as needed to support the facility's operations.
Knowledge and Skills Required:
- Understanding of customer service principles and practices.
- Proficiency in basic mathematical calculations and cashiering.
- Strong recordkeeping abilities.
Abilities:
- Flexibility to work various shifts, including weekends and holidays.
- Capacity to learn and apply cashiering methods and procedures.
- Ability to manage multiple tasks and maintain attention to detail in a busy environment.
- Effective communication skills, both verbal and written.
Qualifications:
- High school diploma or equivalent preferred.
- Previous experience in customer service is advantageous.
- Must be at least 16 years of age, with preference for candidates 18 years or older.
Women, minorities, and individuals with disabilities are encouraged to apply. Employment is contingent upon a successful background check and drug screening.
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