Customer Service Representative

2 weeks ago


Casper, Wyoming, United States City of Casper, WY Full time
Salary: $16.47 Hourly

Location: Municipal Golf Course

Job Type: Part-Time Position

Department: Parks, Recreation, and Public Facilities

Class Summary

As a key member of the Pro Shop team, the incumbent will deliver exceptional customer service while managing front desk operations. Responsibilities include assisting customers with inquiries, processing registrations, and handling transactions efficiently.

Essential Duties:

1. Greet and assist visitors at the front desk, providing information about the facility and services offered.

2. Ensure participant safety and adherence to facility policies while overseeing activities.

3. Manage opening and closing procedures for the facility, including conducting participant counts.

4. Perform clerical tasks such as recordkeeping and data entry.

5. Prepare and serve light refreshments and snacks, adhering to standard procedures.

6. Maintain inventory levels for food and retail items in an organized manner.

7. Keep the cashier area clean and orderly, performing routine cleaning as needed.

8. Uphold a professional demeanor while interacting with the public and staff, ensuring a positive experience for all visitors.

9. Carry out additional responsibilities as assigned.

Knowledge and Skills Required:

- Familiarity with customer service principles and practices.
- Basic math skills for handling transactions.
- Ability to maintain accurate records.

Abilities:

- Flexibility to work various shifts, including weekends and holidays.
- Capacity to learn and apply cashiering techniques.
- Strong communication skills for effective interaction with customers.
- Ability to prioritize tasks and manage time efficiently.

Qualifications:

- High school diploma or equivalent preferred.
- Previous experience in customer service is advantageous.
- Must be at least 16 years of age.

Physical Requirements:

This position involves light physical activity, including standing, walking, and lifting light objects. The work environment is primarily indoors, with exposure to typical office sounds and customer interactions.

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