Guest Services Representative
2 weeks ago
Guest Services Representative Job Overview
The Ramkota Hotel is on the lookout for a courteous and approachable Guest Services Representative to manage all facets of guest accommodations. This position entails overseeing the check-in and check-out processes, handling reservations, and providing guests with detailed information regarding our facilities, pricing, and services. The role comes with a variety of benefits, including health and dental coverage, paid leave, competitive compensation, a retirement savings plan, and additional perks.
Primary Duties:
- Facilitate the check-in and check-out operations
- Oversee reservations through telephone and online platforms
- Guide guests on payment options and validate credit card details
- Register guests and allocate rooms accordingly
- Greet guests and share information about the hotel
- Professionally resolve guest issues and concerns
- Collaborate with housekeeping to ensure rooms are tidy and well-stocked
- Verify group bookings and coordinate special requests
- Promote additional services and amenities when suitable
- Maintain precise records of bookings
Requirements:
- Previous experience in a comparable position
- Knowledge of hotel reservation systems
- Excellent customer service and organizational abilities
About Ramkota Hotel:
Ramkota Hotel is dedicated to providing outstanding hospitality services while maximizing profitability for our clients. Our experienced team offers practical guidance and valuable insights into the industry. We are committed to fostering an inclusive workplace, ensuring equal opportunities for all employees without discrimination.
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Guest Services Representative
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Casper, Wyoming, United States Ramkota Hotel Full timeGuest Services Representative Job OverviewThe Ramkota Hotel is in search of a courteous and approachable Guest Services Representative to manage all facets of guest accommodations. This position involves overseeing the check-in and check-out processes, handling reservations, and providing guests with detailed information regarding our facilities, pricing,...
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Casper, Wyoming, United States Ramkota Hotel Full timeGuest Services Representative Job OverviewThe Ramkota Hotel is in search of a personable and approachable Guest Services Representative to manage all facets of guest accommodations. This position involves overseeing the check-in and check-out processes, handling reservations, and offering insights regarding our facilities, pricing, and services. We provide a...
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