Client Services Representative

5 days ago

Austin, Texas, United States Medical Equation Inc Full time
Job Summary

We are seeking a highly skilled Client Services Specialist to join our team at Medical Equation Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Client Communication: Respond to client inquiries in a timely and professional manner, providing clear and concise information to ensure their satisfaction.
  • Case Management: Manage client cases from start to finish, ensuring all necessary information is collected and processed efficiently.
  • Appointment Scheduling: Schedule appointments with clients and healthcare professionals, ensuring timely and effective communication.
  • Record Keeping: Maintain accurate and up-to-date records of client interactions, case progress, and appointment schedules.
  • Problem-Solving: Identify and resolve client issues in a timely and professional manner, escalating complex cases to senior team members as needed.
Requirements
  • Experience: Minimum of two (2) years of customer service experience, preferably in a healthcare or insurance-related field.
  • Skills: Proficiency in Microsoft Office, excellent communication and problem-solving skills, and the ability to work in a fast-paced environment.
Competencies
  • Customer Service: Demonstrated commitment to delivering high-quality service, with a focus on meeting client needs and exceeding expectations.
  • Communication: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Problem-Solving: Proven ability to identify and resolve client issues in a timely and professional manner.
  • Time Management: Ability to prioritize tasks, manage multiple cases, and meet deadlines in a fast-paced environment.
Work Environment

This role operates in a professional office environment, with a focus on providing exceptional customer service to our clients. The ideal candidate will be able to work independently, as part of a team, and adapt to changing priorities and deadlines.

Medical Equation Inc is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.

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