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Client Services Representative

2 months ago

Austin, Texas, United States InvestNext Full time
Become a Key Player as a Product Support Specialist at InvestNext

At InvestNext, we recognize that real estate transcends mere investment; it is fundamental to our communities and the lives of individuals. Our mission is to equip tomorrow's real estate investors with both quantitative and qualitative insights into their portfolio performance, while being conscious of their impact on the communities they engage with.

InvestNext is committed to democratizing real estate investment, empowering investors to make meaningful contributions to the areas they invest in.

About InvestNext

We have meticulously analyzed the challenges within the industry, leading to a solution that transforms investment management obstacles into opportunities.

By revolutionizing the real estate investment sector, InvestNext offers innovative B2B SaaS solutions and professional services designed to empower investors and real estate professionals. Our platform streamlines the investment process, assisting General Partners, Investor Relations teams, and real estate experts in managing portfolios, engaging with investors, and facilitating capital raising and distribution. Acknowledged as a top performer by G2, we have earned the confidence of prominent real estate syndications and investment firms globally.

The Role: Product Support Specialist

In this pivotal role, you will serve as the primary support contact for our clients, embodying our brand and gaining a deep understanding of our clients' needs within the real estate industry and the evolving suite of products and services provided by InvestNext. This position requires a proactive approach to complex challenges, effective empathy, and the flexibility to adapt to a fast-paced business environment. As part of a growing organization, you will take ownership of your responsibilities and play a crucial role in shaping the team, product, and company.

Your Responsibilities

  • Efficiently manage customer support communications and optimize workflows to enhance response times
  • Engage with clients through various communication channels, including phone, email, chat, and video calls, selecting the most appropriate method based on their needs
  • Oversee customer satisfaction metrics, proactively addressing concerns from dissatisfied clients
  • Monitor and respond to incoming customer feedback
  • Participate in team meetings to stay informed and discuss priorities and challenges
  • Resolve user issues and provide feedback to the product development team
  • Assist new clients in onboarding to the platform, offering training and support
  • Manage self-service customer resources, such as support articles and instructional videos, ensuring their relevance and effectiveness
  • Contribute to testing new features and developing training materials to promote customer adoption

Benefits You'll Enjoy

  • Comprehensive medical, dental, and vision insurance with 99% employer coverage
  • Generous equity grants to foster a sense of ownership and participation in our success
  • 11 paid holidays each year
  • Flexible paid time off policy to promote work-life balance and prevent burnout
  • 401k plan with a 100% employer match, up to 4% of annual salary
  • Fully remote work environment
  • Opportunities for occasional travel to connect with the team, including company-wide events
  • Monthly wellness and workspace budget to support your well-being
  • 16 weeks of paid parental leave
  • Choice of laptop provided

InvestNext is an equal opportunity employer that values diversity and is committed to creating an inclusive workplace for all employees.

Salary Details

We are dedicated to ensuring fair compensation, transparency, and equal opportunities for career advancement. The salary range for this position is $50,000 - $70,000 per year, with final compensation being competitive within the market and based on your experience and responsibilities.

Join us at InvestNext and contribute to a dynamic team that is transforming the real estate investment landscape.