Administrative Operations Manager

2 weeks ago

San Antonio, Texas, United States MedVein Management, LLC Full time
Job Overview

MedVein Management, LLC is seeking a skilled Administrative Operations Manager to lead our non-clinical administrative, insurance, and call center functions.

Work Schedule:

  • Monday to Friday, 7:30 AM - 5:00 PM

Key Responsibilities:

  • Supervise and mentor a team of 10-15 office personnel, including conducting training sessions and performance assessments.
  • Develop and enforce office policies and procedures to ensure adherence to healthcare regulations.
  • Coordinate and manage patient appointment scheduling to maximize provider efficiency.
  • Oversee daily operations of the medical office, ensuring a seamless workflow and high-quality patient care.
  • Maintain precise patient records while safeguarding the confidentiality of sensitive information.
  • Collaborate with the billing department to address insurance coverage and patient billing inquiries.
  • Monitor supply inventory levels and initiate orders as necessary.
  • Manage attendance and time-off requests for staff members.
  • Provide ongoing training and support to staff involved in insurance and call center operations.
  • Identify and implement solutions for operational challenges and areas for improvement.
  • Work closely with providers to enhance patient insurance processes and improve billing efficiency.
  • Engage in continuous learning to adapt and enhance performance and growth strategies.
  • Oversee daily personnel management and ensure effective handling of insurance verification, authorization, referrals, and call center staff.
  • Enforce company policies and procedures, including compliance with HIPAA regulations.
  • Act as the primary contact for providers and clinic staff regarding insurance, authorizations, referrals, or scheduling inquiries.
  • Ensure administrative staff are scheduling appointments accurately.
  • Guarantee timely submission and receipt of authorizations to prevent rescheduling of patient appointments.
  • Assist patients with billing-related questions and manage escalated patient calls.
  • Provide backup coverage for all administrative roles as needed.

Qualifications:

  • Bachelor's Degree in a relevant field.
  • A minimum of 2 years of management experience, ideally in medical insurance or call center scheduling.
  • Strong leadership and organizational capabilities.
  • Exceptional communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
  • Familiarity with insurance verifications, authorizations, referrals, and front desk operations.
  • Proficient in communicating with staff and the public.
  • Demonstrated ability to manage time efficiently and maintain organization.
  • Exhibits a positive attitude and actions focused on patient, provider, and employee satisfaction.
  • Ability to communicate effectively with upper management and physicians.
  • Skilled in resolving patient disputes with a constructive approach.
  • Maintains open, positive communication with all personnel and physicians.
  • Promotes a professional environment that fosters a positive workplace culture.
  • Remains calm and effective under pressure.
  • Conducts supervision with fairness and consistency.
  • Demonstrates sound judgment in problem-solving and decision-making.
  • Regularly assesses staff morale and takes appropriate actions to address concerns.
  • Ensures a safe environment for both patients and staff.
  • Experience in human resources and insurance benefits management.
  • Strong knowledge of medical billing, insurance verification, and prior authorizations.
  • Excellent verbal and written communication skills.
  • Experience with provider credentialing for insurances.

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