Regional Operations Manager

5 days ago

San Antonio, Texas, United States CAPPS, Inc. Full time
Job Title: Regional Operations Manager

We are seeking a highly skilled and experienced Regional Operations Manager to join our team at CAPPS, Inc.

About the Company:

CAPPS, Inc. is a leading organization in the field of driver license and identification card services. Our mission is to provide exceptional service to our customers while ensuring the safety and security of our communities.

Job Description:

We are looking for a Regional Operations Manager to administer the daily operations and activities in a Regional, District or Sub-district Driver License Division. The successful candidate will provide administrative assistance to the Regional Manager, supervise and conduct special investigations, and supervise the work of others.

Key Responsibilities:
  • Perform as assistant to the Regional Operations Manager or, as a direct line supervisor, as assigned.
  • Manage the operation and administration of Driver License Regional Operations district or region; assign work to subordinates; make recommendations on employee matters, update policy, and/or enhance services.
  • Act as advisor to Regional Operations Manager; attend staff meetings; may conduct staff meeting.
  • Consult and advise staff on policies, procedures, rules, and regulations for department and district operations.
  • Consult with Division managers on training; plan, design, and develop methods to assess and evaluate effectiveness of training.
  • Develop and administer formal district training programs; perform as instructor at recruit, in-service, management and supervisory schools, and schools and courses conducted by other agencies.
  • Respond to technical guidance or resolution requests regarding traffic, driver/commercial license laws, federal regulations, Department policies and procedures, other law enforcement agencies, private firms, and general public.
  • Develop and supervise implementation of funded federal programs.
  • Supervise the administration of safety responsibility services in assigned area.
  • Supervise and assist in employee recruitment; interview applicants and conduct employment tests and investigations; serve on employment and promotional interview boards.
  • Represent Regional Operations Manager on personnel investigations, or when performing liaison with industry, city, county, federal officials, and civic leaders throughout the district or region.
  • Conduct frequent inspection trips; check performance and conditions in the supervisor areas.
  • Initiate, develop, and present public safety education programs as assigned.
  • Deliver speeches to organizations/groups interested in driver license, false identity recognition, and related subjects.
  • Confer with local law enforcement agencies, court officials, and others concerning departmental activities.
  • Answer inquiries concerning driver license statutes, departmental policies and services, etc.; process complaints, initiate and conduct investigations, evaluate findings, and recommend appropriate actions.
  • Assist schools with driver education programs; investigate commercial driving and public schools, as requested by Texas Department of Licensing and Regulation, and report findings and recommendations.
  • Plan and assist in conducting staff conferences, collect data on district activities, prepare reports, check and authorize expense accounts, review reports submitted by subordinates; and maintain all reports and records for district.
  • May serve as district property officer; requisition, receive, store, disburse, and account for district supplies and equipment; maintain inventories, conduct annual inventory, assist with annual budget, and maintain records of expenditures.
  • Attend work regularly and observe work hours in accordance with agency leave and attendance policies.
  • Perform related duties as assigned.
Qualifications:
  • Graduation from an accredited four-year college or university with a major in business management, personnel administration, or related field.
  • Minimum of two (2) years' experience performing office management and personnel administration.
  • Substitution Note: Additional work experience of the type described or other related education may be substituted for one another on a year-for-year basis.
  • Licensure and/or Certification: If driving is required, must possess a valid driver license from state of residence.
  • Regulatory Knowledge: Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.
  • Supervisory/Managerial/Leadership Skills: Knowledge of management and supervisory methods and principles, performance and productivity standards, and fiscal/budget management.
  • Interpersonal Skills: Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers.
  • Organizational and Prioritization Skills: Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.
  • Presentation/Communication Skills: Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals.
  • Research and Comprehension: Must demonstrate ability to quickly and efficiently access relevant information, and be able to utilize and/or present research and conclusions in a clear and concise manner.
  • Analytical Reasoning/Attention to Detail: Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.
  • Technology: Must possess appropriate levels of proficiency with utilized software and systems and be able to learn new software/systems.
  • Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Confidentiality and Protected Information: Must demonstrate an ability to responsibly handle sensitive and confidential information and situations, and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.
  • Safety: Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.
  • Travel and/or Schedule: This position requires the possibility of extended work hours as early as 7:00 am to as late as 10:00 pm. Weekend work may be required.
Physical and Environmental Demands:

The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office environment

Ambulatory skills, e.g. stand, walk, sit;

Hand-eye coordination and arm/hand/finger dexterity;

Ability to speak, hear, and exercise visual acuity;

Ability to transfer weights of twenty-five (25) pounds anticipated for this job;

Occasional driving required.

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