Spa Services Manager
2 weeks ago
Are you enthusiastic about wellness, beauty, and exceptional guest service? Bella Santé is in search of a dedicated Spa Supervisor to join our dynamic team in Wellesley. We are looking for motivated, engaging, and capable leaders who thrive in a collaborative and enjoyable work atmosphere.
This role offers a unique opportunity for personal and professional development; indeed, a significant portion of our management team started their careers as Spa Supervisors at Bella Santé.
Role Summary:The Spa Supervisor plays a vital role in our daily operations. You will be instrumental in overseeing the front desk activities, ensuring adherence to our Spa Standards.
Your primary focus will be to deliver outstanding customer satisfaction by managing guest treatments and experiences while inspiring the Spa Concierge team to prioritize positive guest interactions.
Key Qualities We Seek:- Professional and approachable demeanor
- Optimistic attitude
- Punctual and reliable
- Strong written and verbal communication skills
- Basic proficiency in computer applications
- Detail-oriented and organized
- Able to manage multiple tasks in a fast-paced setting
- Natural problem-solver
- Passionate about the beauty and wellness sector
- Lead and manage a small team of Spa Concierges, including training new staff
- Oversee daily financial operations of the spa register
- Develop, maintain, and adjust weekly schedules for Concierges and Spa Attendants
- Facilitate and lead daily team briefings as required
- Serve as a resource for all Bella Santé personnel
- Address guest requests, inquiries, and complaints promptly and thoroughly; escalate to the Spa Director when necessary
We provide competitive compensation and benefits for eligible employees, including medical, dental, 401k, paid time off, complimentary spa treatments, and generous product discounts.
This is a full-time position, offering year-round employment.
If you possess the experience and passion for making a positive impact in people's lives, we encourage you to reach out. We are committed to training the right candidate.
Success in our spa environment can accelerate your career advancement with Bella Santé, where opportunities for growth are abundant.
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