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Retail Banking Manager
2 months ago
Job Title: Branch Manager
Company: M&T Bank
Overview: Oversees all functions of a banking branch. Accountable for the overall effectiveness of the branch's operational model, focusing on customer and employee satisfaction, digital interaction, transactions, service delivery, and sales performance. Holds personal responsibility for production outcomes.
Key Responsibilities:
Accountable for branch profitability by steering sales initiatives and business growth, achieving operational targets, and ensuring the branch meets its annual objectives.Guides the team through coaching, performance evaluations, and prioritization. Cultivates and develops branch personnel.Recognizes the needs of Retail and Business Banking clients through effective sales methodologies, utilizing available tools and resources to provide both immediate and long-term solutions.Actively seeks to expand Business Banking relationships through outreach efforts. Enhances the bank's visibility within the community.Conducts interviews and selects candidates in alignment with the staffing framework.Models and coaches exceptional customer service and needs assessment behaviors. Reinforces accountability for the execution of Retail strategies.Ensures adherence to operational standards and requirements, including consumer and business banking protocols. Guarantees compliance with operational, security, and control policies to prevent fraud and safeguard customer assets.Takes charge of complex account servicing and resolution challenges, including those escalated by other bankers. Provides coaching and guidance to mitigate future issues.Engages collaboratively with all team members and business partners as necessary.Independently processes all Business Banking loan applications up to $100,000. Proactively bundles products and services as suitable.Complies with applicable risk controls in accordance with company or regulatory standards and policies.Fosters an inclusive environment that reflects the M&T Bank ethos.Maintains internal control standards, ensuring timely implementation of audit recommendations and addressing any issues raised by external regulators.Performs additional related duties as assigned.Exercises managerial authority regarding staffing, performance reviews, promotions, salary recommendations, performance management, and terminations.Scope of Responsibilities: This role reports to a Retail Regional Manager and leads the branch team in achieving annual sales and profitability targets, possessing a comprehensive understanding of branch operations.
Branch Managers are tasked with ensuring compliance with federal registration requirements as stipulated in the SAFE Act.
Branch Managers must remain updated on operational, product, and system modifications, demonstrating sound risk management decisions. Additionally, they must meet minimum insurance licensing expectations as outlined in the MTS Licensed Banker Academy document.
Branch Managers typically allocate time to servicing existing clients while primarily focusing on business growth through proactive sales and outreach activities.
Branch Managers are responsible for establishing productive partnerships with relevant areas of the bank to ensure timely and accurate resolution of customer needs, service issues, and employee concerns. They take full ownership of customer issues until resolution is achieved.
Supervisory/Managerial Responsibilities: Branch Managers generally oversee branch staff directly.
Education and Experience Required: Bachelor's degree, or alternatively, four years of relevant experience. A minimum of three years in sales and two years in a managerial role or demonstrated leadership capabilities. At the discretion of the Market Manager or branch needs, Life/Accident and Health Insurance licensing is required within 18 months of entering the position. Note: the branch provides training for licensing within six months. M&T Business Banking Specialist certification is required within 18 months of hire. Strong knowledge of Business Banking products, services, and client relationship management is essential. M&T Way Certified and Precision Leadership Certified preferred. Bilingual/Spanish skills are advantageous. Proficiency with common PC software, including Microsoft Office for word processing and spreadsheets, is expected. Familiarity with internet and email is preferred.
Education and Experience Preferred: Proven sales and business development experience with a track record of success. A fundamental understanding of profitability is beneficial. Excellent communication and interpersonal skills are essential. Demonstrated ability to provide and coach exceptional customer service. Capability to communicate and operate professionally with all levels of personnel and business partners across the organization. Strong knowledge of financial services products is preferred. Strong organizational, time management, and prioritization skills are crucial.
M&T Bank is dedicated to fair, competitive, and market-informed compensation for our employees. The pay range for this position is $66,000 - $111,000 USD. The specific compensation for the successful candidate will be determined based on their unique combination of knowledge, skills, and experience.
Location: Not provided
