Client Services Representative: Print Production Specialist
2 weeks ago
Print Production Specialist
Location
US-MA-Wellesley
Company Overview
Canon Solutions America, Inc. is dedicated to empowering businesses of all sizes with leading-edge enterprise, production, and large format printing solutions, backed by exceptional professional services.
Role Overview
The Client Services Representative is accountable for the timely execution of various on-site tasks, ensuring high levels of customer service and satisfaction.
Your Contributions
Main Responsibilities:
- Quickly alerts supervisors to potential issues or customer inquiries.
- Efficiently addresses management and client communications through various channels.
- Maintains a strong emphasis on delivering excellent customer service.
- Aids in the development of the Site Procedure Guide to accurately document all account processes.
- Duties may encompass Copy/Print Production, Copier Maintenance, Mail Services, Reception, Shipping/Receiving, Inventory Management, and File Room Services based on assigned location.
- Participates in cross-functional training to ensure coverage during staffing shortages.
- Site responsibilities and coverage locations may vary based on client and division requirements.
Print Production Responsibilities:
- Ensures prompt and precise reproduction of all print requests.
- Reviews electronic files for print readiness, executes printing, binding, assembly, sorting, laminating, and conducts pre-delivery quality checks.
- Logs, delivers, and tracks all activities for reporting purposes.
- Responds to customer inquiries and requests.
- Conducts routine maintenance and upkeep of equipment.
- Records and monitors customer inquiries and the fulfillment of requests.
- Performs daily convenience care tasks as necessary.
Qualifications
Essential Skills and Expertise:
- High School Diploma, GED, or equivalent experience required, with less than one year of relevant experience.
- Basic computer skills and technical knowledge.
- Ability to manage multiple tasks and prioritize effectively to meet deadlines.
- Strong customer service and communication abilities.
- Capable of working independently with minimal supervision.
- Willingness to work overtime as required.
- Must take necessary steps to obtain security and/or other clearances required by clients.
- May involve travel between multiple client locations; a valid driver's license and acceptable driving record are necessary.
- Ability to lift up to 50 lbs.
- Capable of standing, bending, walking, reaching, and pulling for extended periods while performing duties.
Company Commitment
Canon Solutions America, Inc. is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
For a comprehensive overview of our offerings and opportunities, please visit our careers page.
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Wellesley, Massachusetts, United States Canon U.S.A., Inc. Full timeClient Services Representative: Print Production SpecialistLocationUS-MA-WellesleyCompany OverviewCanon Solutions America, Inc. is dedicated to empowering businesses of all sizes with leading-edge enterprise, production, and large format printing solutions, complemented by exceptional professional services.Position SummaryThis role is crucial for ensuring...
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