Wellness Spa Team Leader

2 weeks ago


Wellesley, Massachusetts, United States Bella Sante Full time
Position Overview

Are you enthusiastic about wellness, aesthetics, and exceptional guest service? Bella Santé is on the lookout for a dedicated Spa Supervisor to join our esteemed team in a full-time capacity.

This role is both educational and rewarding, offering significant opportunities for professional development. In fact, a large portion of our management team started their careers as Spa Supervisors at Bella Santé.

Role Summary:
The Spa Supervisor plays a crucial role in our daily operations. You will be responsible for overseeing the efficient functioning and management of the front desk in alignment with our Spa Standards.

Your mission will be to ensure outstanding customer satisfaction by orchestrating our guests' treatments and experiences while inspiring the Spa Concierge team to prioritize positive guest interactions.

Key Attributes We Seek:

  • Professional and approachable demeanor
  • Optimistic attitude
  • Punctual and reliable
  • Strong written and verbal communication skills
  • Basic proficiency in computer applications
  • Detail-oriented and organized
  • Able to manage multiple tasks in a dynamic environment
  • Innate problem-solving abilities
  • Passion for the beauty and wellness sector

Core Responsibilities Include:

  • Supervise a small team of Spa Concierges and assist in onboarding new staff
  • Oversee daily financial operations of the spa register
  • Develop, maintain, and adjust weekly schedules for Concierge and Spa Attendant roles
  • Lead daily briefings as assigned
  • Serve as a resource for all Bella Santé personnel
  • Address guest requests, inquiries, and complaints promptly and thoroughly; coordinate with the Spa Director as needed

We provide competitive compensation and benefits for eligible employees, including medical, dental, 401k, paid time off, complimentary spa treatments, and generous product discounts.

This is a permanent position, not seasonal.

We welcome candidates who are passionate about making a positive impact in people's lives. We are open to training the right individual.

Join us at Bella Santé, where your success in the spa will accelerate your career advancement. The possibilities are limitless.



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