Healthcare Customer Service Specialist
2 weeks ago
Patient Service Representative
Job Overview
Compensation and Benefits:
- Salary commensurate with experience
- Paid time off (PTO)
- Health coverage
- Dental coverage
- Vision coverage
- Flexible Spending Accounts (FSAs)
- 403(B) Retirement savings plan
- Tuition reimbursement program (available after one year of employment)
Key Responsibilities:
- Welcomes and registers patients arriving at the hospital, Emergency Department, and clinics
- Announces emergency codes via the organization's alert system
- Collects copayments and outstanding balances from patients
- Handles all incoming calls to the organization's switchboard
- Full-Time (80 hours biweekly)
- Monday - Friday 7:30 AM - 4:00 PM
- Exceptional customer service skills
- Reliability: dependable transportation and a positive contact number
- A solid work history
- Flexibility: enjoys tasks that require frequent changes in direction
- Attention to detail: creates an environment responsive to the needs of patients, visitors, and staff
- Achievement orientation: thrives on challenges
- Independence: prefers working with minimal supervision
About the Patient Registration Team
The Patient Registration Team at Fitzgibbon Hospital is a vital component of the organization's Revenue Cycle. Patient Service Representatives are often the first point of contact for patients and visitors, as well as the last interaction before they depart. They initiate electronic encounters for all patients, ensuring accuracy, which is crucial for reimbursement. The team continuously adapts to the evolving requirements of federal, state, and private insurance providers to positively influence reimbursement outcomes.
Qualifications:
- High School Diploma or equivalent
- Preferred: 1 year of customer service experience
- Preferred: experience with insurance processes
- Education: High School Diploma or equivalent (GED)
- Preferred but not mandatory: bilingual skills
- Preferred: 1 year of customer service experience
- Preferred: experience in insurance
Full-Time
Shift:
Days
Position:
Patient Service Representative
Number of Openings:
1
Exempt/Non-Exempt:
Non-Exempt
About Fitzgibbon Hospital:
As a non-profit community hospital, Fitzgibbon Hospital is essential to the health and well-being of the communities it serves. Our mission is to enhance the health of our community through quality healthcare services, improved access and outcomes, community empowerment, and participation in healthcare partnerships. Fitzgibbon Hospital is recognized for its personal attention in patient care, with high marks for compassion and professionalism from all staff members.
Equal Opportunity Employer Statement:
We are an equal employment opportunity employer.
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