Healthcare Customer Service Specialist

2 weeks ago


Marshall, Missouri, United States Fitzgibbon Hospital Full time
Position Title

Patient Service Representative

Job Overview

Compensation and Benefits:
  • Salary commensurate with experience
  • Paid time off (PTO)
  • Health coverage
  • Dental coverage
  • Vision coverage
  • Flexible Spending Accounts (FSAs)
  • 403(B) Retirement savings plan
  • Tuition reimbursement program (available after one year of employment)
Fitzgibbon Hospital, a non-profit community healthcare facility, plays a crucial role in enhancing the health and wellness of the communities it serves in the Marshall, MO area. We are seeking a dedicated and empathetic Patient Service Representative to become a part of our Patient Access team.

Key Responsibilities:
  • Welcomes and registers patients arriving at the hospital, Emergency Department, and clinics
  • Announces emergency codes via the organization's alert system
  • Collects copayments and outstanding balances from patients
  • Handles all incoming calls to the organization's switchboard
Work Schedule:
  • Full-Time (80 hours biweekly)
  • Monday - Friday 7:30 AM - 4:00 PM
This role is ideal for candidates who possess:
  • Exceptional customer service skills
  • Reliability: dependable transportation and a positive contact number
  • A solid work history
  • Flexibility: enjoys tasks that require frequent changes in direction
  • Attention to detail: creates an environment responsive to the needs of patients, visitors, and staff
  • Achievement orientation: thrives on challenges
  • Independence: prefers working with minimal supervision
Qualified candidates are encouraged to apply online or reach out to Human Resources for assistance with the application process.

About the Patient Registration Team

The Patient Registration Team at Fitzgibbon Hospital is a vital component of the organization's Revenue Cycle. Patient Service Representatives are often the first point of contact for patients and visitors, as well as the last interaction before they depart. They initiate electronic encounters for all patients, ensuring accuracy, which is crucial for reimbursement. The team continuously adapts to the evolving requirements of federal, state, and private insurance providers to positively influence reimbursement outcomes.

Qualifications:
  • High School Diploma or equivalent
  • Preferred: 1 year of customer service experience
  • Preferred: experience with insurance processes
Position Requirements:
  • Education: High School Diploma or equivalent (GED)
  • Preferred but not mandatory: bilingual skills
  • Preferred: 1 year of customer service experience
  • Preferred: experience in insurance
Employment Type:
Full-Time

Shift:
Days

Position:
Patient Service Representative

Number of Openings:
1

Exempt/Non-Exempt:
Non-Exempt

About Fitzgibbon Hospital:
As a non-profit community hospital, Fitzgibbon Hospital is essential to the health and well-being of the communities it serves. Our mission is to enhance the health of our community through quality healthcare services, improved access and outcomes, community empowerment, and participation in healthcare partnerships. Fitzgibbon Hospital is recognized for its personal attention in patient care, with high marks for compassion and professionalism from all staff members.

Equal Opportunity Employer Statement:
We are an equal employment opportunity employer.

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