Patient Service Representative

4 days ago


Marshall, Missouri, United States Fitzgibbon Hospital Full time
About the Role

Fitzgibbon Hospital is seeking a highly skilled and compassionate Patient Service Representative to join our Referrals Management team. As a key member of our team, you will be responsible for providing exceptional customer service to patients and their families, ensuring a positive experience throughout their visit.

Key Responsibilities
  • Customer Service Focus: Provide top-notch customer service to patients, families, and visitors, responding to their needs and concerns in a timely and professional manner.
  • Communication Skills: Develop and maintain effective communication with patients, families, and healthcare teams, ensuring accurate and timely exchange of information.
  • Teamwork Orientation: Collaborate with healthcare teams to ensure seamless patient care, resolving issues and concerns in a professional and respectful manner.
  • Organizational Skills: Manage competing priorities, maintaining a high level of organization and attention to detail in a fast-paced environment.
  • Problem-Solving: Utilize resourcefulness and critical thinking to resolve complex issues and concerns, ensuring patient satisfaction and well-being.
Requirements
  • Education: High School Diploma or equivalent (GED)
  • Experience: Preferred 1 year customer service experience, with a focus on healthcare or insurance
  • Language Skills: Preferred bilingual, with the ability to communicate effectively with patients and families
About Fitzgibbon Hospital

Fitzgibbon Hospital is a non-profit community hospital dedicated to providing high-quality, patient-centered care to the communities we serve. Our mission is to improve the health of our community, and our vision is to provide quality healthcare services, improve access and outcomes, empower the community, and participate in healthcare partnerships.



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