Branch Manager

1 week ago

Marshall, Missouri, United States QC Holdings, Inc. Full time

Job Summary:

We are seeking an experienced Branch Manager to lead our financial services team. As a Branch Manager, you will be responsible for overseeing the daily operations of our branch, ensuring exceptional customer service, and driving business growth.

Key Responsibilities:

  • Conduct customer transactions while maintaining a high level of customer satisfaction
  • Supervise, coach, and train branch employees to ensure they meet performance expectations
  • Manage cash flow, auditing, balancing, and banking efforts to maintain financial stability
  • Maintain branch safety and security standards to ensure a secure work environment
  • Document, resolve, or refer customer and associate comments and complaints to achieve proper resolution
  • Monitor and report branch financial performance to meet operating, profitability goals, and objectives
  • Lead collection efforts on past due loans to minimize losses
  • Ensure loans comply with company and federal, state, and local laws

Requirements:

  • Excellent customer service and time management skills
  • Excellent written and verbal communication skills
  • A minimum of 2 years of experience in a management role
  • Ability to train, coach, and develop employees
  • Experience in customer service, banking, cash handling, or collections preferred
  • Excellent time management skills
  • Safe, secure, reliable transportation and a valid Driver License
  • Predictable and reliable attendance is an essential requirement of the position
  • Ability to work with minimal supervision
  • Must be at least 18 years of age
  • Must have proof of eligibility to legally work in the United States
  • Bilingual is a plus

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

About the Company:

QC Holdings, Inc. is a leading provider of financial services, offering convenient and accessible solutions to mainstream consumers. With over 30 years of experience, we have grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers underserved by traditional banking institutions.

We operate in the specialty finance industry, providing services through a network of approximately 230 branches in the United States and online. Our products and services are focused on providing the financial solutions customers need and appreciate.

We are committed to innovation, technology, and product development to meet the evolving needs of our customers. Our headquarters is based in Lenexa, Kansas, and we have approximately 700 employees across the United States.

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