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Branch Manager

2 months ago


Marshall, Missouri, United States QC Holdings, Inc. Full time

Job Summary:

We are seeking a highly skilled and experienced Branch Manager to join our team at QC Holdings, Inc. As a Branch Manager, you will be responsible for leading a team of financial services professionals and ensuring the success of our branch operations.

Key Responsibilities:

  • Conduct customer transactions while providing exceptional customer service
  • Supervise, coach, and train branch employees to ensure they meet performance expectations
  • Manage and control cash flow, auditing, balancing, and banking efforts to maintain branch financial stability
  • Maintain branch safety and security standards to ensure a secure working environment
  • Document, resolve, or refer customer and associate comments and complaints to obtain proper resolution
  • Monitor and report branch financial performance and meet all branches' operating, profitability goals and objectives
  • Lead collection efforts on past due loans to minimize losses and maximize recoveries
  • Ensure loans are in compliance with company and federal, state, and local laws

Requirements:

  • Excellent customer service and time management skills
  • Excellent written and verbal communication skills
  • A minimum of 2 years of experience in a management role
  • Ability to train, coach, and develop employees
  • Experience in customer service/banking/cash handling/collections preferred
  • Excellent time management skills
  • Safe, secure, reliable transportation and a valid Driver License
  • Predictable and reliable attendance is an essential requirement of the position
  • Ability to work with minimal supervision
  • Must be at least 18 years of age
  • Must have proof of eligibility to legally work in the United States
  • Bilingual is a plus

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

About the Company:

QC Holdings, Inc. is a leading provider of financial services, offering a range of products and services to meet the needs of our customers. With a strong commitment to customer service and community involvement, we strive to be a trusted partner in the financial services industry.