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Branch Manager
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Branch Manager to join our team at QC Holdings, Inc. As a Branch Manager, you will be responsible for leading a team of financial services professionals and ensuring the success of our branch operations.
Key Responsibilities:
- Conduct customer transactions while providing exceptional customer service
- Supervise, coach, and train branch employees to ensure they meet performance expectations
- Manage and control cash flow, auditing, balancing, and banking efforts to maintain branch financial stability
- Maintain branch safety and security standards to ensure a secure working environment
- Document, resolve, or refer customer and associate comments and complaints to obtain proper resolution
- Monitor and report branch financial performance and meet all branches' operating, profitability goals and objectives
- Lead collection efforts on past due loans to minimize losses and maximize recoveries
- Ensure loans are in compliance with company and federal, state, and local laws
Requirements:
- Excellent customer service and time management skills
- Excellent written and verbal communication skills
- A minimum of 2 years of experience in a management role
- Ability to train, coach, and develop employees
- Experience in customer service/banking/cash handling/collections preferred
- Excellent time management skills
- Safe, secure, reliable transportation and a valid Driver License
- Predictable and reliable attendance is an essential requirement of the position
- Ability to work with minimal supervision
- Must be at least 18 years of age
- Must have proof of eligibility to legally work in the United States
- Bilingual is a plus
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
About the Company:
QC Holdings, Inc. is a leading provider of financial services, offering a range of products and services to meet the needs of our customers. With a strong commitment to customer service and community involvement, we strive to be a trusted partner in the financial services industry.