Service Operations Supervisor

7 days ago


Houston, Texas, United States Envoy Air Full time
About the Role

At Envoy Air, we're seeking a highly skilled and motivated Customer Service Operations Manager to join our team. As a key member of our operations team, you will be responsible for leading and coordinating the activities of our customer service team, ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Lead and Coordinate Team Activities: You will be responsible for leading and coordinating the activities of our customer service team, ensuring that our customers receive exceptional service and support.
  • Analyze and Resolve Work Problems: You will analyze and resolve work problems, or assist team members in solving work problems.
  • Initiate or Suggest Plans to Motivate Team Members: You will initiate or suggest plans to motivate team members to achieve work goals.
  • Recommend or Initiate Personnel Actions: You will recommend or initiate personnel actions, such as promotions, transfers, discharges, and disciplinary measures.
  • Train New Team Members: You will train new team members, maintain time and attendance records, as well as personnel files and performance records.
  • Confer with Other Supervisors and/or Managers: You will confer with other supervisors and/or managers to coordinate activities of individual departments.
  • Confer with Workers' Representatives: You will confer with workers' representatives to resolve grievances.
Requirements
  • Teamwork and Prioritization: You must be able to work in a team environment and prioritize work and projects to meet competing deadlines.
  • Initiative and Critical Thinking: You must be able to show initiative and critical thinking skills.
  • Minimal Supervision: You must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated.
  • Age and Education: You must be at least 18 years old and have a high school diploma or GED equivalent; a college degree is preferred.
  • Valid State Driver's License: You must have a valid state driver's license.
  • Communication Skills: You must be able to communicate verbally and in writing.
  • Legal Right to Work: You must possess the legal right to work in the United States.
  • English Language Proficiency: You must be able to read, write, fluently speak, and understand the English language.
  • Previous Supervisory Experience: Previous supervisory experience is preferred.


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