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Service Operations Supervisor

2 months ago

Houston, Texas, United States Convergint Full time

Location: Houston, TX

About Us: Convergint is seeking a dedicated and proactive Service Operations Supervisor to enhance our dynamic team culture. This role is pivotal in overseeing the Service Operations team, focusing on colleague development and performance enhancement.

Key Responsibilities:

  • Manage and supervise the Service Operations team to ensure efficient scheduling, inspection, troubleshooting, and repair activities.
  • Guarantee that services are delivered within budgetary constraints and meet customer satisfaction standards.
  • Implement quality assurance measures and uphold safety protocols within the team.
  • Facilitate training and development for team members, covering both technical and interpersonal skills.
  • Coordinate the scheduling of service tasks, aligning specialists based on their skill sets.
  • Conduct field inspections to maintain high standards of quality and safety compliance.
  • Provide first-level technical support and assist with urgent service requests.
  • Ensure that all team members possess the necessary tools and equipment for their roles.
  • Engage in proactive communication with various stakeholders to support customer satisfaction and service success.

Who You Are: You possess a strong commitment to delivering exceptional service and have a proven track record in leadership. Your integrity and accountability drive your passion for fostering a positive work environment.

What You Bring:

  • Excellent communication skills, both verbal and written.
  • Strong leadership capabilities, with a focus on mentoring and developing team members.
  • Ability to adapt to changing situations and proactively seek new service opportunities.
  • Financial acumen, particularly in cost control and analysis.
  • Proficiency in Microsoft Office Suite.

Company Benefits: At Convergint, we prioritize a supportive and inclusive workplace. We offer a comprehensive benefits package that includes:

  • Paid Time Off and Holidays
  • Life Insurance and Disability Coverage
  • 401K Matching Program
  • Wellness Initiatives
  • Competitive Salary

Requirements:

  • Education: College degree or equivalent experience.
  • Experience: Minimum of 5 years in a related field or management role.

Convergint is committed to fostering a culture of inclusion and diversity, ensuring equal opportunities for all employees.