Service Operations Supervisor

2 weeks ago


Houston, Texas, United States Infojini Full time
Position Overview

The Service Operations Supervisor will play a pivotal role in overseeing a team of skilled technicians, ensuring optimal performance and service delivery.

Key Responsibilities
  • Leadership: Demonstrate effective leadership by managing team dynamics, providing guidance, and fostering a collaborative environment.
  • Planning and Organization: Strategically plan and organize workflow to enhance productivity and efficiency within the team.
  • Technical Support: Act as a primary escalation point for complex technical issues, offering solutions and support for both software and hardware challenges.
  • Training and Development: Facilitate training sessions to enhance the skills of junior technicians, ensuring they are equipped to handle various technical scenarios.
  • Process Improvement: Lead initiatives aimed at creating and refining processes that contribute to the overall success of the service operations.
Qualifications

The ideal candidate will possess a strong background in leadership roles, with a proven track record of managing teams effectively. Exceptional problem-solving skills and a commitment to mentoring others are essential for success in this position.

Company Overview

At Infojini, we are dedicated to delivering exceptional service and support to our clients. Join us in our mission to drive innovation and excellence in service operations.



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