Airport Customer Support Specialist

2 weeks ago

Lake Mary, Florida, United States TBI AIRPORT MANAGEMENT INC Full time
Job Overview

Position Type: Full-time

Starting Salary: $19.00 per hour

Available Benefits: Comprehensive benefits package

Core Responsibilities:

The Customer Service Agent plays a crucial role in delivering exceptional service to travelers, the general public, and staff within the airport's Concourse E and F. This position involves assisting and guiding passengers as they navigate through both International and Domestic Terminals.

Key Duties Include:

  • Offering vital airport and passenger information to ensure smooth transitions through Security Checkpoints.
  • Providing assistance to travelers at various points throughout Concourses E and F.
  • Supporting incoming international travelers with the Automated Passport Control Kiosk.
  • Upholding a positive public relations image while delivering accurate, timely, and complete information, as well as escorting passengers needing additional support.
  • Establishing a reliable communication system that serves the public, airline partners, and Customs and Border Protection officials.
  • Delivering information and assistance to both employees and passengers as necessary.
  • Performing other related tasks as assigned.

Qualifications:

  • Possession of the necessary knowledge, skills, abilities, and experience to effectively perform essential job functions, with or without reasonable accommodations.
  • Proficiency in both verbal and written communication.
  • Capability to foster and maintain positive working relationships with fellow employees, airline staff, and Customs and Border Protection officials.

Physical Requirements:

This role requires prolonged periods of walking and standing throughout daily operations, ensuring that pedestrian traffic remains smooth and unobstructed.

Mental Requirements:

The position entails sensitive interactions with passengers, airline personnel, and Customs and Border Protection officials, necessitating a strong sense of responsibility to provide accurate information. The dynamic nature of operations may lead to urgent situations requiring immediate resolution. This role involves significant public exposure and demands a professional demeanor and approach at all times, along with a genuine willingness to assist individuals with diverse requests and needs.

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