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Customer Service Specialist

2 months ago

Lake Mary, Florida, United States Innova Solutions Full time

Innova Solutions is seeking a Customer Service Specialist

Position Type: Fulltime/Contract

Location: Hybrid Role

Duration: 12 Months (Temp to Perm)

Schedule: 8am - 11pm

Training: Online with subsequent onsite requirements

As a Customer Service Specialist, your responsibilities will include:

  • Delivering advanced analytics and reporting services aimed at enhancing and automating Client Processing systems while managing moderate to complex client inquiries.
  • Providing direct guidance to various organizational units to ensure timely service delivery and issue resolution, facilitating meetings to address and resolve problems efficiently.
  • Engaging in product development, enhancements, and system testing to ensure the effective processing of high-value transactions.
  • Resolving intricate issues by leveraging a comprehensive understanding of system intricacies, combining in-depth knowledge with industry standards to deliver solutions to both internal and external clients.
  • Offering support to junior client processing roles and overseeing the allocation and review of work performed by team members.
  • Possibly responsible for specific supervisory reviews, training, and approval processes.
  • Contributing to the achievement of objectives set by related teams; a Bachelor's degree or equivalent experience is required, along with 5-7 years of relevant work experience.
  • Preferred experience in brokerage processing.