Customer Service Specialist

2 weeks ago


Lake Mary, Florida, United States Innova Solutions Full time

Innova Solutions is currently seeking a Customer Service Specialist

Position Type: Fulltime/Contract

Location: Hybrid Role

Duration: 12 Months (Temp to Perm)

Schedule: 8am - 11pm

Training: Online with subsequent onsite requirements

As a Customer Service Specialist, your responsibilities will include:

  • Delivering advanced analytics and reporting services aimed at enhancing and automating Client Processing systems while managing moderately complex external client inquiries.
  • Providing direct advice to various organizational units to ensure prompt service delivery and issue resolution, facilitating meetings to ensure timely addressing of problems.
  • Engaging in product development, enhancements, and system testing to guarantee efficient processing of high-value transactions.
  • Resolving intricate issues by leveraging a deep understanding of system intricacies, combining extensive area knowledge with industry standards to offer solutions to both internal and external clients.
  • Offering support to junior client processing roles and potentially overseeing the allocation and quality of work among team members.
  • May involve specific supervisory duties, including training and approval processes.
  • Contributing to the achievement of team objectives, with a preference for candidates holding a Bachelor's degree or equivalent experience, along with 5-7 years of relevant work experience.
  • Experience in brokerage processing is considered advantageous.


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